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Shop Policies

* Please read all policies before placing an order *

Shipping Policy

General Shipping Policies: 

I pack each order by myself with great care. For processing times, please refer to individual listings as some pieces (such as preorders) require more time for me to ship out than others. Once shipped, you will receive your tracking information to the email address entered at checkout. Please make sure to double check the email you have entered before checking out as this is my only means of contacting you. 

There are multiple tiers of shipping available for you to choose between at checkout. Each tier has its own estimated delivery time and price. Please note that delivery estimations are provided by USPS, the shipping carrier I use, and are not guarantees. 

I am not responsible for packages after an order is placed and a tracking number is provided to the email submitted at checkout. Please contact USPS for any transit related questions or issues and they will be able to help. I am given the same tracking information as you so I will not be able to provide any further insight. If an order is returned to me due to in insufficient address, you are responsible for reshipment fees. 

International (non USA) Orders:

International shipping is currently available worldwide. Please note that you are responsible for any customs fees. 

Return, Refund, & Exchange Policy

If you would like to make a cancellation you must do so within 24 hours of placing your order. You can either fill out the form in the "Contact" page or email me directly at greeneisgold@gmail.com. Either way, be sure to include your name, email address, order number, and a message stating you would like to cancel your order. Please allow up to 7 days for funds to be processed to the form of payment you used at checkout. 

After 24 hours have passed since you placed your order I accept refunds, returns, and exchanges on a case by case basis, but typically only if your order arrives damaged. If your order does arrive damaged please email photographic evidence to greeneisgold@gmail.com within 48 hours of receiving your order. 

If your order gets damaged after arrival please fill out the contact form or email me as well! I would be happy to repair it so long as you cover the shipping costs. 

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